Privacy Policy

This Privacy Policy explains how Awaken Mind Sports Center (Qatar) collects, uses, and protects your personal information when you use awakendoha.com and our membership services. By using Awaken, you agree to the practices described here.

1. What We Collect

Information you provide

• Account details: full name, email address, phone number, and password (passwords are hashed and never stored in plain text).
• Payment details: processed entirely by SkipCash. We do not see, store, or have access to your card number, CVV, or expiry. We only receive a payment confirmation and a payment ID.
• Communications: if you email us for support, we retain those messages.

Information collected automatically

• Membership data: plan type, subscription start and end dates, payment history.
• Technical data: our hosting provider (Vercel) logs basic information such as IP address and browser type for security and performance reasons. We do not use this data to identify individuals.
• Watching: which classes you play, when, how long they play and how far you get. This is how the founders see which classes are used, and can help if something does not play. For the free class on the homepage this is counted without knowing who you are, unless you are signed in.
• Email and payment activity: when we send you an email we record whether it was delivered and whether its links were opened; on the way to paying we count which steps were reached (the plans page, the summary before payment, the payment page); and when you start a payment we record the browser and country it came from. No cookies are used for any of this. It is so we can see that things reached you, and put right anything that did not.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Process payments and confirm your membership.
• Provide access to the video library and members area.
• Send emails about your account: confirmations, payment receipts, renewal reminders and notices about the service. These are part of the membership and go to everyone with an account.
• Respond to your support questions.
• Improve our service and prevent fraud or abuse.

Notes from the founders. Now and then, at most a few times a year, Lola and Valeria write to people with an account about new classes, free sessions and offers. If you created your account on or after 15 September 2026, you receive these only if you ticked the box at sign-up. If you created it before then, before the box existed, we may write to you on the basis of your relationship with Awaken. Every such email carries a one-click Stop these emails link, and stopping them changes nothing about your account.

We do not sell or rent your data to third parties.

3. Who We Share Data With

We share data only with the service providers that make Awaken possible. Each is bound by their own privacy policy and security practices:

• Supabase — stores your account data and member information.
• Vercel — hosts the website and processes web requests.
• SkipCash — processes your payments.
• Vimeo — hosts and streams our video content. Vimeo may collect playback data.
• Resend — sends our emails (account and payment emails, renewal reminders, and the founders' notes).

We may also disclose information if required by law, to enforce our Terms, or to protect the rights and safety of Awaken or others.

4. Cookies

We use only essential cookies needed to keep you logged in and to maintain your session. We do not use advertising cookies, third-party tracking, or analytics that profile individual users.

5. Data Retention

We retain your account information for as long as your account is active. If you request account deletion, we remove your personal data within 30 days, except for records we are legally required to keep (such as financial records for tax or accounting purposes, typically retained for the period required by Qatari law).

6. Your Rights

You can at any time:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your account and personal data.
• Stop the founders' notes at any time, with the link in each email or by writing to us.

To exercise any of these rights, email awakendoha@gmail.com.

7. Security

We use modern security practices including encryption in transit (HTTPS/SSL), encrypted password storage, and row-level security in our database to ensure that one member's data is never accessible to another. However, no online service can guarantee absolute security. Please use a strong, unique password for your account.

8. Children

Awaken is intended for users aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a child has signed up, contact us and we will remove the account.

9. International Data

Some of our service providers (Supabase, Vercel, Resend, Vimeo) may process data on servers outside Qatar. By using Awaken, you understand that your information may be transferred and processed in countries with different data protection laws than Qatar.

10. Changes to This Policy

We may update this Privacy Policy as our service evolves. The effective date at the top of the page reflects the most recent version. Material changes will be communicated to active members by email.

11. Contact

For privacy questions, data requests, or any concerns about how we handle your information, email awakendoha@gmail.com.